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Shipping and Returns

Delivery is deemed to occur at the earlier of:

  • 1. the collection of goods from us by you or any third party on your behalf;
  • 2. the time the goods are delivered to the address nominated in the order (or to such other address as agreed by us in writing).

Goods purchased through the use of our Online Ordering Service will be made available for collection or delivered to the address nominated by you at the time you place an order. Please ensure this address is correct. There may be instances where the goods ordered are out of stock and we are unable to supply immediately. In this instance, you will be notified that the goods are out of stock and will be provided with an estimated delivery date.

Any delivery times provided by us are estimates only and are not a contractual commitment. To the extent permitted by law, we will not be held liable for any loss suffered by you whatsoever as a result of any delay in the delivery of goods or as a result of non-delivery of goods.

Orders will normally be delivered on business days (Monday to Friday).

We also reserve the right to deliver goods ordered through our Online Ordering Service by way of instalments. If we elect to deliver the goods by instalments, you shall not be entitled to cancel or repudiate the order (or part of the order) without our prior written approval.

You must, within seven (7) days of the date of delivery, give us written notice, with particulars, of any claim that the goods delivered are not in accordance with your order. If you fail to provide us with such notice, then to the extent permitted by law, the goods must be treated as having been accepted by you.

Unless otherwise agreed in writing by us, you must pay all costs associated with the return of any goods (either to us or from us to you or any third party) including freight, insurance, handling, and other charges.

Goods cannot be returned to us without our prior written consent.

Any return (except for goods deemed by us to be incorrectly supplied or deemed by us to be defective) will incur a handling and administration charge of ten (10) percent of the purchase price of the returned goods, unless otherwise agreed in writing.